Frequently Asked Questions

Deliveries & Shipping

Delivery time

Our delivery time is 3–7 working days calculated from the day after you submitted your order.

Tracking of deliveries

A delivery confirmation is sent to you as soon as the package has been dispatched to DB Schenker. The e-mail message contains a link with a tracking number (ID) to monitor your order.

How do you send the goods?

All orders are sent in specially-constructed packaging for fast, secure delivery to you.

How much does shipping cost?

It depends on which delivery option you choose. Depending on which country you order from, we will offer the best delivery options for you. At the checkout page you will find the different delivery options together with associated shipping costs.

Where and when can I collect my order?

When your package is ready to collect, you receive a text message with a dispatch number and information on where you can collect your package.

What happens if I don't collect my order?

You have 14 days to collect the package after you receive the text message notifying you that the package is available for collection. After that, the package is returned to us..

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